FREQUENTLY ASKED QUESTIONS

ORDERS

PAYMENT OPTIONS

You can pay via Mastercard, Visa, Amex, Paypal, Bancontact, Ideal and Sofort.

DELIVERY AND SHIPMENT

The orders are prepared within 24 hours and delivered to Express Cargo.

The products are delivered to your door with Express Cargo, and they will be delivered to your doorstep within 4-14 business days.

Sometimes, especially during busy seasons or holiday periods, the preparation of an order may take longer than usual. Exceptional delays caused by incorrect address information are exempt from this service.

RETURN, CANCELLATION AND CHANGES

At this address, you need to type your order number and your email address to make a request. Return requests are answered within 2 working days.

Once approved, you will receive an email upon approval with instructions on where and how to return your order.

*In case you have any questions or issues with the return process, you can reach us at:

E-mail: int@marinamayo.com

– For the purchases made with credit cards, the refund amount will be reflected on your credit card within 5 working days after we receive the product.

-All shipment and customs charges incurred in the returns sent from abroad belong to the customers. These charges will also be deducted from the refund amount if the shipment and customs charges are paid by our side.

– We recommend that you write ” Return Product ” on the box and tell this to the shipment company because of the customs and other tax charges that may be incurred.

– Considering the additional shipment and customs charges that may be incurred, changes for the orders received outside of Turkey are not accepted. After you return your items, you can give a new order.

CAMPAIGNS, PRODUCTS AND COUPONS

You can use the discount codes defined for you by entering the code in the “Discount Code” section at the Check-out phase. You can only use one discount code per purchase.You can apply the discount code to a whole order.

ACCOUNT INFORMATION

By clicking on the ” SIGN IN ” button on our website, you can fill in the required information and create your account.

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