FREQUENTLY ASKED QUESTIONS

ORDERS

Please add the selected product to your cart by clicking the “Add to Cart” button.

After you add all the products you want to buy in the cart, click the “Payment” button in the upper right corner to go to the cart.
In the following page, complete the delivery address form. Select the desired method of payment and fill out the required information. After this, click on the “Complete Order” button
Finally, click on the “Complete Order” button. Your order is on its way!

You can track your cargo via using the cargo tracking number, sent to your email after you have placed your oder. In order to track your order on int.marinamayo.com, you will need to create an account.

In the event that the request is made before the shipment is sent you may add, remove or modify products in your order. For more information on your request, please contact our Customer Service.

After logging in to the main page, you can click on the user name in the top right corner of the screen, and check all the details of your current orders. You can also follow the shipping status of your order by clicking on the shipping tracking number on my orders page after completing your order. The tracking information will be shared with you after the order is shipped via e-mail. You may also track your shipment on the DHL website, https://www.dhl.com/global-en/home/tracking.html

After logging in to the main page, you can click on the user name in the top right corner of the screen, and check all the details of your current orders. You can also follow the shipping status of your order by clicking on the shipping tracking number on my orders page after completing your order. The tracking information will be shared with you after the order is shipped via e-mail. You may also track your shipment on the DHL website, https://www.dhl.com/global-en/home/tracking.html

No, you do not need to create an account to place an order. However, in order to place your order faster, and to be able to track your order on our website, as well as to get the latest news and discount campaigns on our store, we encourage you to create an account.

To check whether your choice is in stock, you can simply look at the sizes. The out-of-stock products will appear as blank, and the ones visible will be in stock.

In the rare case that this happens, you have the right to return your product and get a full refund. You can simply follow the instructions on the returns page. https://int.marinatr.com/help-support/#return-policy. The products you have returned will be reimbursed within 7 days of receiving the products.

“My Cart” is a screen that you can easily reach from the top right corner of the main page and you will use it frequently when you shop on our site. On this screen you can:

-You can add the products you like when you browse the product pages by using the “Add to Cart” button.

-You can use your discount codes via the “My Cart” screen.

-You can specify the number of products you want to buy on this screen.

-If there is a product you no longer want to buy you can remove the product from the cart by pressing the “-” button on the right side of the screen

-You can see the total price of your orders including VAT and the shipment costs you may need to pay in the “Total” section of the cart.

You can keep the products in the cart until they are out of stock When the product in the cart is out of stock it is automatically deleted from the cart.

Unless otherwise stated, you can use a discount code for any order.

If your account was charged before the order occurred, contact our Customer Service team.

Since the price change takes place after the order, we are unable to take any action.

PAYMENT OPTIONS

You can pay via Mastercard, Visa, Amex, Paypal, Bancontact, Ideal and Sofort.

Int.marinatr.com has no access to your credit card information. We work with the world’s leading payment providers, and comply with the General Data Protection Regulation of the European Union (GDPR).

Int.marinatr.com has no access to your credit card or other payment information.

DELIVERY AND SHIPMENT

The orders are prepared within 24 hours and delivered to Express Cargo.

The products are delivered to your door with Express Cargo, and they will be delivered to your doorstep within 4-14 business days.

Sometimes, especially during busy seasons or holiday periods, the preparation of an order may take longer than usual. Exceptional delays caused by incorrect address information are exempt from this service.

Worldwide shipping fee 8.90 $.

You can track your cargo via using the cargo tracking number, sent to your email after you have placed your order. After logging in, you can click on your username in the top right corner of the main page; In the “My Orders” section you can check the shipping information of current orders.

You can track your cargo via using the cargo tracking number, sent to your email after you have placed your order.After logging in, you can click on your username in the top right corner of the main page; In the “My Orders” section you can check the shipping information of current orders.

You can place an order from every country in the European Union, UK as well as the EFTA Countries (Switzerland, Norway).

We deliver to all corners of the EU, from Svalbard in the north to the Canary Islands in the south! :)

The orders are prepared within 24 hours and delivered to Express Cargo.

The products are delivered to your door with Express Cargo, and they will be delivered to your doorstep within 4-14 business days.

Sometimes, especially during busy seasons or holiday periods, the preparation of an order may take longer than usual. Exceptional delays caused by incorrect address information are exempt from this service.

With the cargo tracking number, you can contact the shipping company and tell them you want to receive the delivery from the branch.

Each order is handled separately. We cannot guarantee that the orders you submit at different times can be delivered at the same time.

RETURN, CANCELLATION AND CHANGES

At this address, you need to type your order number and your email address to make a request. Return requests are answered within 2 working days.

Once approved, you will receive an email upon approval with instructions on where and how to return your order.

*In case you have any questions or issues with the return process, you can reach us at:

E-mail: int@marinamayo.com

– For the purchases made with credit cards, the refund amount will be reflected on your credit card within 5 working days after we receive the product.

-All shipment and customs charges incurred in the returns sent from abroad belong to the customers. These charges will also be deducted from the refund amount if the shipment and customs charges are paid by our side.

– We recommend that you write ” Return Product ” on the box and tell this to the shipment company because of the customs and other tax charges that may be incurred.

– Considering the additional shipment and customs charges that may be incurred, changes for the orders received outside of Turkey are not accepted. After you return your items, you can give a new order.

You can return the product you purchased within 3 days from the date of receipt, provided that it is unused, the label is intact, and it has not lost its saleability.

You can return the product you purchased within 3 days from the date of receipt, provided that it is unused, the label is intact, and it has not lost its saleability.

After the product has reached its destination, it takes on average 7 days for a refund to be processed.

This is a very unusual occurrence.

If you experience any issues with the return process, you can contact our Customer Service team for detailed information. You can reach us by sending an email to the following address:

int@marinamayo.com

We will get back to you as soon as possible.

We do not accept changes. If you want to change your product, you can create a new order immediately after the return request.

You can contact our Customer Service team to cancel your order.

If the order has not been shipped, the amount you paid together with the shipping charge is refunded.

For defected products or incomplete shipments, your discount code is redefined for a second use. If there is no defect in your products and you are using the right of legal withdrawal, the discount coupon is not redefined.

CAMPAIGNS, PRODUCTS AND COUPONS

You can use the discount codes defined for you by entering the code in the “Discount Code” section at the Check-out phase. You can only use one discount code per purchase.You can apply the discount code to a whole order.

You can use your discount code until the expiration date specified.

When a product is out of stock, you can select the size of the product and click on the “Notify me when the stocks are updated”. You will be notified by an automatic e-mail if/when the product is restocked.

You can follow our campaigns by signing up to our newsletter, or through our website.

ACCOUNT INFORMATION

By clicking on the ” SIGN IN ” button on our website, you can fill in the required information and create your account.

Click on the “Login” button on our website and click “Forgot your password?” .

To unsubscribe from the subscription, you can send an email to int@marinamayo.com or contact our Customer Service team. Alternatively, you can simply click on the “unsubscribe” option at the bottom of any email you receive from Marina Swimwear.

You can create a new account on our website.

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